kbd8 Privacy Policy — Your Information Is Safe with Us

1 Introduction and Scope

kbd8 ("we", "our", "kbd8 platform") operates an online casino and betting service for users in Bangladesh. This privacy policy ("policy") describes how we collect, process, store, and protect your personal information ("information").

This policy applies to any person using our services through the kbd8 website, mobile application, or any other digital channel. By registering on or using our platform, you agree to the terms of this privacy policy.

kbd8 believes that every user's privacy is a fundamental right. We are therefore always committed to ensuring the proper protection of your information.

2 Types of Information Collected

kbd8 collects the following categories of information to operate its services and improve the user experience:

2.1 Identity and Contact Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account details (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Activity and Usage Information

• Gaming history and betting activity
• Login times and session information
• Device type, operating system, and browser information
• IP address and geographic location (approximate)

2.4 Communication Information

• Live chat message history
• Records of email correspondence
• Customer service complaints and requests

3 How We Collect Information

kbd8 collects your information through various methods:

3.1 Information You Provide Directly

We collect information you provide directly during the registration process, account verification, deposit or withdrawal requests, and when contacting customer support.

3.2 Automatically Collected Information

When you use our platform, certain information is collected automatically through cookies, log files, and similar technologies. This includes browsing activity, click patterns, and session duration.

3.3 Information Received from Third Parties

Necessary information may be received from identity verification service providers and payment processors, but only for the purpose of fulfilling legal obligations and ensuring security.

4 Purpose of Using Your Information

kbd8 uses your information only for the following legitimate purposes:

• Account creation and management, and identity verification
• Processing financial transactions — deposits and withdrawals
• Fraud prevention and ensuring platform security
• Implementing responsible gaming policies
• Providing customer service and support
• Managing bonuses and promotional offers
• Fulfilling legal obligations and complying with regulatory requirements
• Improving service quality and resolving technical issues
• Providing a personalized experience based on user preferences

5 Information Storage and Protection

kbd8 has implemented industry-standard security measures to protect your information:

5.1 Encryption Technology

Our platform uses SSL (Secure Socket Layer) encryption, which keeps all information transmitted between your browser and our servers secure. Financial information is stored in a separate encrypted system.

5.2 Access Controls

Only authorized kbd8 personnel have access to your information, and they are required to follow strict policies on maintaining data confidentiality. A record of every access to your information is retained.

5.3 Secure Server Infrastructure

Our servers are operated in secure data centers equipped with firewalls, intrusion detection systems, and regular security audits.

6 Sharing Information with Third Parties

kbd8 may share information with third parties only in the following limited circumstances and under strict agreements:

6.1 Payment Service Providers

Necessary information is shared with payment services such as bKash, Nagad, and Rocket to complete financial transactions. This sharing is limited to specific transactions and only the minimum information required.

6.2 Identity Verification Services

We work with accredited KYC (Know Your Customer) service providers for registration verification. Only the information required for identity verification is used in this process.

6.3 Legal Obligations

kbd8 may be required to provide information to relevant authorities under court orders, government directives, or legal investigations. In such cases, we will endeavor to notify you where possible, unless prohibited by law.

7 Cookies and Tracking Technologies

kbd8 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the core functionality of the site. Without them, maintaining login sessions, security features, or processing transactions is not possible. There is no option to disable these cookies.

7.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection and previous session information. They make your experience on the platform more convenient.

7.3 Analytics Cookies

These cookies help us understand how users interact with the site, which assists in improving service quality. The information collected is analyzed in aggregate form and does not identify any individual.

You can control most cookies through your browser settings, but disabling essential cookies may cause some services to not function properly.

8 Your Rights

As a user of the kbd8 platform, you have the following rights:

8.1 Right of Access

You may ask us at any time what information we hold about you. We will provide a summary within a reasonable timeframe (generally within 30 days).

8.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected. We will make the necessary corrections as soon as possible.

8.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal or regulatory obligations.

8.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In the case of marketing communications, you have the right to opt out at any time.

9 Data Retention Period

kbd8 retains your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required to meet legal obligations.

• Active account data: for the full duration the account remains active
• Financial transaction records: minimum 5 years from the date of the last transaction
• Identity verification documents: minimum 5 years after account closure
• Customer service communication records: 3 years from the date of communication

After the designated retention period has passed, data is securely deleted or anonymized in a way that makes it no longer possible to identify you.

10 Protection of Minors

kbd8's services are for persons aged 21 and above only. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian has concerns, they may notify kbd8 via live chat or email.

11 Privacy Policy Changes

kbd8 may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date on this page will be changed
• Registered users will be notified by email of significant changes
• A notice about the new policy may be displayed when you access the platform

If you continue to use the platform after any changes, you will be considered to have given your consent to the updated policy. If you do not agree to the new policy, you have the right to close your account.

12 Contact and Complaints

For any questions, requests, or complaints regarding this privacy policy, please contact kbd8: